In the case of management versus staff, no one wins. A recent survey showed senior managers were 2.4 times more likely than staff to feel like their good work was rewarded, 1.75 more likely to feel like they had adequate opportunities for development, 1.86 times more likely to believe that management is honest, and 2.17 times more likely to believe that teamwork and cooperation are rewarded.
This means the majority of staff feels disenfranchised and the majority of bosses have disenfranchised employees, which all leads to higher turnover, lower productivity, and serious headache.
We give managers and staff tools to understand each other and the skills to know how to effectively communicate their needs while keeping the relationship professional and positive. (It’s like an episode of Undercover Boss, but without all the crying.)